There is no character customisation available. You have to pick one of the default characters and start. If you're a new player, take a ranged character like Archer or Gunman. Dagger or sword characters will be a waste of time. Map is full of players or bots with ranged weapons, you may get in trouble to finish your quests if you've a melee weapon. Equipment enhancement system is very poor. Your equipment will be destroyed upon failed enhancement. They will give you class summoning tickets and you'll be enabled to change your class anytime but it'll not be your choice, it'll be the choice of the game. You can attack one target at a time, if you've changed your class more than once, your character may not be developed enough. As a result very low damage on the target. You can craft weapons and armors but it'll be a gigantic pain as the drop rates are extremely low. You'll need to buy skill books and learn but after playing it for few days and getting to level 40, all I can say that is, it'll be extremely and extensively hard for free players to continue. Another vital thing to note down is, it has the potential of crashing anytime. Try it only if you have enormous patience.