Battlegrounds Mobile India Official FAQ
1.1 - What is BATTLEGROUNDS MOBILE INDIA?
BATTLEGROUNDS MOBILE INDIA is an officially authorized combat and survival mobile game that based on the popular battle royale concept where 100 players parachute into an island and battle with each other till the last man standing. It has been developed and published by Krafton with help from partners across the globe for the aspect of development, engineering, customer service, esports, marketing, and payment partners. A free-to-play, multiplayer experience from KRAFTON, players can battle it out in diverse game modes which can be squad-based or even one-on-one. Featuring diverse maps with different terrains on a virtual setting, BATTLEGROUNDS MOBILE INDIA utilizes the full capabilities of Unreal Engine 4 to bring alive fantastic worlds augmented by 3D sound, to build a truly immersive experience on a mobile phone.
1.2 - How to Pre-Register?
To pre-register for BATTLEGROUNDS MOBILE INDIA, please visit the Google Play Store link and click on the “Pre-Register” button.
1.3 - What are the minimum system requirements?
Android: Android 5.1.1 or above, and at least 2 GB RAM.
1.4 - Does KRAFTON have a release planning for iOS version?
We will keep our fans informed on further developments. New updates will be released on our official website and social networks, so please stay tuned for further news!
1.5 - When is KRAFTON planning to launch this game in India?
We are still in the process of finalizing the launch date, we will keep our fans informed on further developments. New updates will be released on our official website and social networks, so please stay tuned for further news!
1.6 - What are the Pre-Registration rewards?
There will be specific rewards available for fans to claim, only if they pre-register the game. These rewards would be specific to Indian players only, and only applies if you pre-register the game during the pre-registration window. To pre-register for BATLLEGROUNDS MOBILE INDIA, please visit the Google Play Store and click on the “Pre-Register” button, and your rewards will automatically be available to claim on game launch. Please find your rewards on your inventory!
2. Contact Us
2.1 - How do I send feedback or suggestions?
Feel free to contact our Customer Service via our support website or email at [email protected]. We will continue to improve the game and its features. If you have any suggestions, we will do our best to adopt them. Please stay tuned for further developments!
We are sorry to hear that you are having the trouble in logging in due to poor internet connection. We suggest playing the game at locations with stable internet. We also recommend trying the following:
1. Ensure that you have a stable internet connection (Cellularor Wi-Fi).
2. Change your internet connection to vs. Wi-Fi.
3. Please kindly make sure that your account is not in the status of banned.
4. Log out of your account, exit the game and clear some storage on your device, then log in again. Before logging out, please note that if you are playing as guest, logging out might erase your progress.
5. Tap the Repair Button on the right side of the Login page to repair Battleground Mobile India
6. Download and install the game again.
(Before deleting the game, please note that if you are playing as a guest, deleting the game might erase your progress. You can link your guest account to a social media account to keep your progress)
Server does not respond / Server failure
This issue usually occurs when the connection is unstable or when the signal is too weak. Please try the following to fix it:
1. Change your connection method to Cellular vs. Wi-Fi (Wi-Fi preferably), or avoid regions with heavy network traffic.
2. End all the other applications in the background and restart the game.
3. Restart your phone and connection to try again.
If your ping is around 360-369ms, then it becomes a Server Not Responding issue.
If the problem persists, please contact us and our technical team will assist you.
What should I do if I am experiencing lag/lost connection?
If you encounter lag, please try the following steps to troubleshoot the issue:
Make sure that you have a stable internet connection.
Change your internet connection (4G vs. Wi-Fi) or move to a place with the better signal.Exit the game and clear some storage on your device, then log into the game again. Before logging out, please note that if you are playing as a guest, logging out may erase your character progress.Tap the Repair button on the right side of Login page to repair Battleground Mobile India.Download and install the game again.
*The internet fluctuation may cause this problem sometimes, we suggest you to try above procedures to see if the problem can be fixed or not. If the issue persists, please contact us to get further/more assistance.
Issues with Downloading Maps and Matchmaking
Issues with downloading maps and matchmaking have been fixed through the patch around 22/06 16:25.
With regard to the current patch, the issues can be resolved by following the steps mentioned below:
1. Tap on the arrow at the bottom right corner of the screen and go to 'SETTINGS'
2. Tap the 'LOG OUT' button
3. Tap the 'REPAIR' button at the right-hand side of the screen
4. Tap the 'OK' button (ensure that the checkbox for 'Routine Repair' is marked) and the patch will be installed
5. Close the app, restart the game and log-in to play!
FAQ about payment issue
We have always been devoted to providing a more convenient in-game experience. If you have any questions about purchasing UC and items, etc, please do not hesitate to contact us we will take care of every question you have asked.
Before we start the conversation, we suggest you read this FAQ about the payment thing and to see if this can solve your question or not:
1. I didn't receive my UC/Items?
We are sorry to hear you are facing network latency or slightly network fluctuation. Both reasons may cause a delay in receiving UC/Items, etc. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account. If you have already waited for 24 hours or more longer but didn't receive the UC/Items, please do not hesitate to contact us via customer service and provide us the specific screenshots of the receipt and purchasing time/amount, we will have an investigation on it and reissue the UC/Items to your account after it's confirmed.
2. Can I get the refund after purchasing wrongly?
Sometimes players will purchase items or UC wrongly, we are sorry to let you know: We cannot make any kind of refund after purchasing successfully. We sincerely suggest players to confirm the transaction details before purchasing it, thank you for your support and understanding.
3. How to purchase UC/Items?
Players can purchase UC through in game directly by clicking the "+" icon at the top right corner of the lobby, after purchasing UC, you can buy the items you want in the game. Thanks for your support.
Updated at 2021-06-23 10:05:44
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