2021/11/11 184K Views Official News

Known Issues

Hello, Survivors!

We are aware of the issues some Survivors are currently experiencing in PUBG: NEW STATE. 

We are working to resolve the issues and apologize for any inconvenience you may have experienced. 

This notice will be updated as any issues are resolved.

🔴 If you are getting this message, please turn off the Developer Options on your mobile.


• An issue where the incorrect ping information will sometimes be displayed after creating an account.

This issue is triggered by a temporary UI error. Please close and re-launch the app and reselect the server by going to <Settings → Basic →  Connection →  Select Server>.

• An issue where you may experience occasional flickering or abnormal colors in-game.

This issue may occur due to having an older Android OS version installed on your mobile device. We recommend restarting the game after updating your device’s OS to the latest version.

If the issue persists even after the version update, please change your <Settings → Graphics → Graphics API> to OPEN GL.  

• An issue where you may experience no reload sound and motion when reloading if you tap the reload button continuously.

• An issue where you may not hear any sounds when landing from a high place.

• An issue where the quantity is occasionally marked as (0) when obtaining a stack of items. Please note that this is a UI issue and you will obtain the correct quantity.

• An issue where the Follow feature will not function although it appears to be applied upon reentering a match even if it was set before leaving the match.

• An issue where occasionally a character revived with a Green Flare Gun will be shown abnormally in the result screen.

• An issue where throwing a Molotov inside a tram would not set the insides of the tram on fire.

• An issue where you may obtain a dropped weapon instead of your preset weapon if one is dropped at the respawn point on the Station map.

• An issue where certain objects may appear abnormally on the Station map. This will be restored upon respawning.


• An issue where the sensitivity works differently from the actual set value.   

This issue can be fixed by going to the Sensitivity Setting tabs and resetting the sensitivity to one of the following options: Low/Medium/High

• An issue where some buttons in the control settings can’t be selected after using the trunk button.


• An issue where the chatting system does not work when you re-enter the game after the game was in the background for more than 1 minute.

This issue can be fixed by restarting the app.

• An issue where map selection settings are reset when you select a new party leader.  

Please note that map settings need to be checked again when a new leader is selected.

• An issue where you may be disconnected when running the game in the background while in a party. 


• An issue where the scope is occasionally shown abnormally when spectating a squad member.

• An issue where the ID does not change even when spectating another player.


• An issue where you may experience occasional flickering of location names in the world map when playing on an iOS mobile device.

• An issue where Pick up/Lootbox/Trunk buttons may be forcefully moved along the x-axis when opening a bag on an iOS mobile device.

We will do our best to ensure a more stable environment for PUBG: NEW STATE.

Thank you for your patience.

Updated at 2021/11/11

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Harry khant

Showing like this and can not login

👑kingsman👑 : you have to delete the game and redownload it again I was getting that problem
Blazz Blah : ok
61 Replies
61 63

Install hoi na

User126902608 : same
Himanshu Chauhan : same here
233 Replies
233 106

Himanshu Chauhan : same
vampire : sem to you friend
53 Replies
53 37
Polo TV

why am i stuck in loading this optimization?

SaputraZx : same
Prince : same prblm
38 Replies
38 31

KING CHIT : sama ngapain :(
Defri Andika kurniawan : ada dongg
30 Replies
30 23
Htoo Nay moe


pc dell : your games names
pc dell : your games played names
15 Replies
15 25
Pallela Ramu

𝔸𝕪𝕦𝕤𝕙 𝕪𝕒𝕕𝕒𝕧 : my same problem
Itachi Reply Rahul Roy : clear package installer cache
17 Replies
17 12
Piyush Goswami

Developer options already off😒

aonoto mirza : bro same problem bt
aonoto mirza : বাংলাদেশী কেউ কি আছো আমার এই সমস্যা কি করে ঠিক করা যায় বলবেন একটু দয়া করে
14 Replies
14 15

While opening the game game crashed and google chrome opens for storage error faq even though i have 90 gb free in my phone but still show storage issues.

ANURAG : yes same problem
Mohd Zaid : also same to my little brother but not same to me
13 Replies
13 13
Rahul Roy

Why is this I do now help me ![Tarara2_Please]
What can I do now ?

Muhammad 560 : download it from Google play store
Rahul Roy Reply Muhammad 560 : not showing
7 Replies
7 24
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